Making A Purchase

Making a purchase could not be easier. Simply browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. Once you have completed your selection, click on "order" and you will be asked to provide details so that your order can be processed. If you have ordered Herbalife products, a nutritional coach may contact you to provide further details.

We accept credit card payment through our HSBC secure e-payments account. By purchasing online your credit card details are actually more secure than a normal retail transaction.

We accept Maestro, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling

We reserve the right to impose a reasonable charge for postage & packing as necessary. Where possible, this will be displayed at the time of sale. We aim to ensure that this information is as accurate as possible. If, for any reason, there are any changes to shipping arrangements, we will make contact with you before processing payment and shipping your goods.

Delivery Schedule

Normal delivery time for shipped goods "not downloadable CSD" is 10-14 days, however, please allow 28 days.

Back Orders

If your item is not in stock, we will inform you by return email & give you the option of awaiting delivery with a timescale, making a new purchase or cancelling the order.

Tax Charges

VAT at 17.5% is included in all prices. Any changes to the VAT rate will be automatically added to prices in line with Custom & Excise directives.

Credit Card Security

Credit card purchasing is completely secure. SENSE uses the HSBC secure e-payments platform. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

nbsp;

Guarantee

We want our customers to buy in complete confidence. We endeavour to provide accurate photographs and descriptions of our products of the highest quality to allow customers to see exactly what they are purchasing.

If for any reason, a customer is dissatisfied with any purchase it may be returned within 30 days for a complete refund*. These terms do not affect the Buyer's statutory rights, according to the laws of England & Wales.

*On purchases of the Common SENSE Diet, refunds may be subject to a small administration charge. For any product purchased outside of www.common-sense-diet.co.uk, guarantees are provided by the specified retailer. 

Returns Policy

Returns made under the 30 day guarantee must be in their original packaging & condition in order to qualify for the full refund. Items returned for any reason (e.g. faulty) must be pre-authorised by email. A description of the product, purchase date and fault should be emailed and if accepted a return authorization will be issued.